Open Today! 9:00 AM - 8:00 PM
Open Today! 9:00 AM - 8:00 PM
4190 W Andrew Johnson Hwy Morristown, TN 37814 (423) 799-2386
4190 W Andrew Johnson Hwy, Morristown, TN 37814
Sales: 423-200-4610 | Service: 423-254-5031 | Parts:

How We Are Responding to the COVID-19 Crisis

While COVID-19 (coronavirus) affects our community here and communities across the world, all of us are having to make adjustments in our daily lives. We at Honda Morristown want to continue serving our loyal customers here in Morristown, TN, as well as the greater Knoxville area.

Below, you will find a number of preventative steps we are taking to ensure our customers are safe, as well as new ways we are making it easier than ever to serve our customers.

Preventative Steps Taken at the Dealership

Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:

Preventative Steps Taken at the Dealership Cleaning Icon

Our well-trained cleaning staff will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.

Preventative Steps Taken at the Dealership Personal Hygiene Icon

We have added many more hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use

Preventative Steps Taken at the Dealership Stay Home Icon

All employees have been encouraged and mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19

We have taken all of our cues from trusted organizations such as the WHO (World Health Organization) and the CDC (Center for Disease Control) on how to combat the spread of the virus and will continue to update our practices accordingly while new information comes in.

Our number one goal at Honda Morristown is to ensure each and every person that comes into our building will remain healthy and safe.

What We Can Offer You Outside of the Dealership

Complimentary Pickup and Delivery Options*

Did you know that you can purchase or lease a car right from our website?

That’s right! When you visit our website, all you have to do is find the new or used car you want to purchase or lease, and the paperwork process can be totally completed online, all from the comfort of your home. Once you’re all set, our team will deliver your new car to you at no cost.

It’s THAT simple.

This service also applies to anyone who needs their car serviced in any way. Need an oil change or new tires? No problem! Make an appointment with us and we will have one of our friendly team members pick up AND deliver your car back to you feeling good as new. Your car will also be thoroughly disinfected and cleaned after each use to ensure good health for both you and our team members.

At Home Test Drive*

Right now, we understand daily life has become more difficult. We believe your car-needs should remain as easy as possible.

That’s why we are now offering an At Home Test Drive service. Just follow the steps below.

  • Step 1 Icon

    Step 1

    Pick a car you like from our online inventory
  • Step 2 Icon

    Step 2

    Schedule an appointment and pick a time and place that accommodates YOUR needs
  • Step 3 Icon

    Step 3

    One of our friendly team members will call or email you to confirm the details of your appointment.
  • Step 4 Icon

    Step 4

    We will deliver the car to you at the time and place YOU chose!

Then, the decision is up to you! Keep it if you like it. Send it back if you don’t.

And yes, it’s as easy as it sounds. Learn more about the At Home Test Drive and schedule yours today.

Frequently Asked Questions

  • View More Icon Will Honda Morristown stay open?
    We are still open for business. Please click here to view our current hours.
  • View More Icon What precautionary measures are being taken?
    We have implemented increased cleaning and safety precautions in every aspect of our dealership.The specifics of those safety precautions have been laid out in detail above.
  • View More Icon Can I still get my car serviced?
    Yes, our service center is still open and our staff is fully equipped to safely complete any and all service requests. You can also schedule complimentary pickup and delivery for service within 25 miles of our dealership.*
  • View More Icon Do you offer pick up and delivery service?
    Yes, we offer complimentary pickup and delivery for sales and service as well as at-home test drives for those who live within 25 miles of our dealership.*
  • View More Icon What if I have a question about if I need service?
    Give us a call at (423) 254-5031 with all of your service questions.
  • View More Icon Will you deliver the car to me?
    Yes. We offer pickup and delivery for sales and service as well as at-home test drives. These services are available free of charge within 25 miles of our dealership.*
  • View More Icon Is there any way to purchase my vehicle without coming in?
    Yes. You can fill out all of the required paperwork to purchase a vehicle from us online. Once the paperwork is done, we will deliver your car right to your door. We also offer complimentary at-home test drives* to those who want to give their future car a spin before making their final decision.
  • View More Icon If I want to come in, is it possible to limit how long I’m there?
    We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* These services are being offered to aid in social distancing efforts and to limit the amount of people at our dealership at a given time. This is also a great option for those who do not want to or are unable to leave their house during this time.
  • View More Icon Do you know any way I can lower or suspend my payment?
    Honda is currently offering up to 90 days of deferred payments along with late-fee waivers for owners affected by Coronavirus.^
  • View More Icon Should I still get my vehicle serviced?
    Yes, regular maintenance is critical to the overall health of your vehicle. If your car requires service, please schedule an appointment with our service department at your earliest convenience. Our team has been trained to safely service your vehicle and return it to you in clean, pristine condition. We are also offering complimentary pickup and delivery for service as well as sales.*
  • View More Icon What if I want to test drive a vehicle before buying?
    We are offering complimentary at-home test drives within 25 miles of our dealership.* Simply find your car online and contact us to schedule your at-home test drive.
  • View More Icon Can I get a loaner vehicle for service?
    We do not offer loaner vehicles for service, however, complimentary pickup and delivery for sales and service as well as at-home test drives* are available.
  • View More Icon Where can I find dealership updates?
    Dealership updates can be found on our Facebook page and the homepage of our website.
  • View More Icon What do I do if my lease is due?
    If your lease is due, please return your car to our dealership as soon as possible. If you are not able to come to our dealership, we will make the trip to your home to pick up your car at no cost, if you live within 25 miles of our dealership.*
  • View More Icon I’ve received a letter that my lease is due, what should I do?
    If your lease is due, please return your car to our dealership as soon as possible. If you are not able to come to our dealership, we will make the trip to your home to pick up your car at no cost, if you live within 25 miles of our dealership.*
  • View More Icon How do I clean and disinfect my car?
    We encourage all of our customers to adhere to the car cleaning guidelines laid out by Consumer Reports in mid-March.
  • View More Icon Can I complete any and all paperwork online?
    Yes. You can complete all of your necessary paperwork online.
  • View More Icon Can I buy a car under a Coronavirus shelter-in-place order?
    Yes, our showroom is still open. You can also purchase a car from us entirely online and request an at-home test drive.*
  • View More Icon Do I need to make an appointment before coming in for service?
    If possible, we ask that you make an appointment with our service department before coming to the dealership. If you live within 25 miles of our dealership, we encourage you to schedule complimentary pickup and delivery* for all of your service needs.
  • View More Icon Is my car getting fully detailed and cleaned post service?
    While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.

With everyday life becoming just a little more difficult at the moment, let our team at Honda Morristown help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!

If you have any questions, feel free to contact us at 423-200-4676 or stop by Honda Morristown at 4190 W Andrew Johnson Hwy, Morristown, TN 37814 today. We look forward to serving our customers from Morristown, TN, as well as the greater Knoxville area.

*Complimentary pickup/delivery and at home test drive only available within 25 miles of the dealership.

^No payments for 90 days on any new and unregistered Honda model purchased from March 16, 2020 through April 30, 2020. Offer only available through Honda Financial Services and participating Honda Dealerships. Offer does not apply to leases. Interest will accrue during the deferment. Tiers 1 through 8 are eligible for this program; however, each application is subject to credit approval. See your Honda dealer for complete details.